Customer Support Specialist
STAFFICE B.V. - Rotterdam
Are you looking for a role where you can truly make a difference in the day-to-day operations of international trade? For our logistics division, we are looking for a Customer Support Specialist to act as a key connector in our network. We offer you the freedom to organize your work flexibly while building strong relationships with clients and partners worldwide.
How your day will look like
You start your day from your home office with a fresh coffee. Working across time zones means your morning begins with the latest updates from Asia.
You dive into WeChat messages and emails in Chinese. A supplier in China has a question about export documentation; thanks to your expertise, you resolve it in minutes. Time for a quick video call in English with a European client. You provide a status update on their imports, ensuring everything is running smoothly.You coordinate with logistics partners (carriers and forwarders) to handle a delay at a transshipment point. You weigh the options and provide the client with a clear, honest update. You finalize administration and align all parties in the chain. You might also have a quick sync with a colleague to optimize a new process. Everything is under control. You close your laptop with a sense of satisfaction: thanks to your communication, the goods are one step closer to their destination.
What will you be doing?
In this role, you are the primary point of contact, bridging the gap between our customers and the logistics chain. Your typical day consists of:
Why you are a great fit
We are looking for someone who speaks the language of logistics, both literally and figuratively. Because you will work closely with international partners and specific client groups, the language requirements are essential:
What can you expect from us?
We offer a stable working environment built on trust and flexibility.
How your day will look like
You start your day from your home office with a fresh coffee. Working across time zones means your morning begins with the latest updates from Asia.
You dive into WeChat messages and emails in Chinese. A supplier in China has a question about export documentation; thanks to your expertise, you resolve it in minutes. Time for a quick video call in English with a European client. You provide a status update on their imports, ensuring everything is running smoothly.You coordinate with logistics partners (carriers and forwarders) to handle a delay at a transshipment point. You weigh the options and provide the client with a clear, honest update. You finalize administration and align all parties in the chain. You might also have a quick sync with a colleague to optimize a new process. Everything is under control. You close your laptop with a sense of satisfaction: thanks to your communication, the goods are one step closer to their destination.
What will you be doing?
In this role, you are the primary point of contact, bridging the gap between our customers and the logistics chain. Your typical day consists of:
- Streamlining communication between customers, carriers, and other logistical parties.
- Monitoring shipments and proactively resolving bottlenecks in the process.
- Ensuring a seamless flow of information, effortlessly switching between different cultures and languages.
Why you are a great fit
We are looking for someone who speaks the language of logistics, both literally and figuratively. Because you will work closely with international partners and specific client groups, the language requirements are essential:
- You are fluent in English and Chinese (both verbal and written). This is a strict requirement due to direct communication with our international clientele. If you don't speak Chinese, please do not apply on this vacancy.
- You have at least one year of experience in import/export or with a logistics service provider. You understand how the supply chain works.
- You take ownership of your work and thrive with the freedom offered by a remote working setup.
What can you expect from us?
We offer a stable working environment built on trust and flexibility.
- A competitive salary between €2,600 and €3,500 gross per month (based on a 40-hour work week), depending on your experience.
- Travel allowance €0.23 per km.
- Whether you prefer to work part-time or fully from home, we are open to a schedule that fits your life.
- A role where you can further deepen your expertise in international logistics.
