IT Engineer

IT Engineer – Role Overview• We are looking for a driven IT Engineer to join a leading logistics company based in the Port of Antwerp. • In this role, you act as the technical expert, analyzing and resolving complex IT issues. • You will be responsible for system troubleshooting, infrastructure management, and supporting Level 1 colleagues. • The position is primarily based at the head office in Antwerp, with occasional support at warehouse sites for more advanced technical challenges.Key Responsibilities• Advanced Technical Support- Serve as the escalation point for complex IT issues unresolved by first-line support.• Infrastructure & System Management- Manage and maintain Windows Server environments (2016/2019/2022/…). - Administer RDS environments and Active Directory. - Maintain virtualization infrastructure, handle patch management, and perform security updates according to schedule.• Network & Security Operations- Support mobile device management and implement security policies. - Monitor network performance and troubleshoot connectivity issues.• Project & Process Improvement- Develop PowerShell scripts to automate repetitive tasks. - Create and maintain technical documentation and procedures.• People Management & Knowledge Sharing- Train and mentor L1 support colleagues in more complex technologies. - Promote best practices and foster a culture of continuous improvement within the IT team.

Experience & Knowledge• 4 to 6 years of relevant experience in IT support or infrastructure roles. • Solid expertise in Windows Server, RDS, Active Directory, virtualization, and IT security. • Practical, hands-on experience with Azure, Office 365, Intune, and Entra ID. • Basic understanding of MS SQL Server is considered an asset.Your Strengths• Strong analytical mindset with a structured approach to problem-solving. • Excellent communication skills, able to clearly explain technical matters to non-technical users. • A proactive team player who brings energy and humor to the workplace — we value a good laugh while getting things done.

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